Refund and return policy

You have 30 days from receipt to request a return. How the return is handled depends on the reason.

1. Faulty, damaged or wrong product

If the product is defective, damaged in transit, or is not what you ordered, and the fault was not caused by use or handling on your side, we cover the return cost and refund you in full.

Proof is required: email hello@kuubicle.com with your order number and clear photos or a short video showing the defect. For transport damage, contact us within 48 hours of delivery. We then send return instructions and pay the return shipping.

2. Change of mind

Changed your mind? Return the product within 30 days of receipt and we refund the product price. You arrange and pay the return shipping yourself. Please email us first so we can confirm the return address. Within the first 14 days we also refund the standard delivery cost you paid (see 3).

3. Statutory right of withdrawal (EU consumers)

Nothing in this policy limits the rights you have by law. Consumers in the European Union have a statutory right to withdraw from a distance purchase within 14 days of receipt without giving a reason, in which case we refund the purchase price including the standard delivery cost you paid. Return shipping for a withdrawal is at your expense.

4. Condition of the product

Returned products must be unused, complete, and in their original packaging. Products damaged by incorrect use do not qualify for a refund.

5. Refunds

Approved refunds are issued within 14 days of us receiving and checking the returned product, via the original payment method.

6. Contact

Email: hello@kuubicle.com. The chat assistant on our website is available 24/7; a human replies within 1 business day.

Kuubicle is a trade name of Jeremi Boivin — BE 1015.831.015 — Anselmostraat 17, 2018 Antwerp, Belgium.